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Ancestrydna Activate

Ancestrydna Activate

AncestryDNA is a DNA test that examines your unique genetic code by extracting your DNA from a small saliva sample. They use genetic science to determine family relationships within their large database of AncestryDNA members and your ethnicity origins. In English, AncestryDNA Activate is a test that tells you your nationality and matches you with other possible family members!

To Activate AncestryDNA Call Us On -

How To Activate An AncestryDNA Test?

Follow the instructions contained in the video or in the steps below to activate your AncestryDNA test online:

Step 1: Visit

Step 2: Enter the 15 character alphanumeric code located on the collection tube into the 'Enter Activation Code' field then hit 'Next'

Step 3: You'll be prompted to sign in with your Ancestry account. If you're new to Ancestry, you can create a free account using your email address

Step 4: Complete the information fields on the 'Participant Information' screen then review and accept the terms and conditions

Step 5: Select if you want to participate in our research

Step 6: Select 'Active This Test'

If you need any help while activating the ancestrydna call us at

Troubleshooting While Activating AncestryDNA

For problems besides the ones below, call Support 180 on

Can’t Find Activation Code

Activation codes have alternating letters and numbers in them and are printed on the side of the tube as well as on the instruction packet. If you don't still have the activation code, contact us to request a free replacement kit.

Sent in a Kit Without Activating it and Threw Away the Activation Code

The activation code is what connects an AncestryDNA or AncestryHealth® kit to an Ancestry account. If an AncestryDNA or AncestryHealth® kit wasn’t activated and the code is permanently gone, we’ll need to send you another kit. Contact us to request a free replacement kit.

Activation Code Doesn’t Work

Activation codes have alternating letters and numbers in them. If you’ve entered three letters or three numbers in a row, check the middle character. Make sure you don’t have the number “5” entered as the letter “S,” for example.

Blue Solution Doesn't Release Into the Container

Remove the cap and twist it on again tightly. Repeat until the blue solution releases.

Lost Plastic Bag

Place the tube in a Ziploc bag and place the bag in the return box.

Contact AncestryDNA Activate

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